Shipping policy

Order Processing & Delivery
We know that when you find the perfect toy or puzzle for your child, you want it delivered quickly. Our team works efficiently to get your order out the door.

All orders are processed and handed over to our shipping partners within 1 to 2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Costs & Transit Times
We are pleased to offer free standard shipping on all orders shipped to physical addresses within the contiguous United States. There are no hidden handling fees or minimum order requirements.

Once your package leaves our facility, standard delivery usually takes 3 to 5 business days. Please note that these are estimated transit windows. Severe weather, carrier delays, or peak holiday seasons can occasionally extend delivery times.

Carrier Selection
To ensure the most efficient and safe delivery for your location, carriers are assigned at the time of dispatch based on destination and package size. The specific courier handling your package will be confirmed in your shipping confirmation email.

Tracking Your Package
As soon as your order is assigned a tracking number, we will email it to you. Please allow up to 24 hours for the carrier’s tracking system to update with the initial scan.

Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address at checkout. We cannot deliver to P.O. boxes, APO/FPO addresses, or international destinations. If a package is returned to us because the address was incorrect, incomplete, or the recipient refused delivery, we will contact you to arrange reshipment. Additional postage fees may apply in these situations.